The real-time call queue stats that are available include: number of callers waiting, average wait time, average handle time, service level percentage, abandon rate percentage, total number of calls answered, call volume, and number of abandoned calls.
Yes, the service level agreement time can be adjusted to range between 20 and 1920 seconds.
If you have any questions about our VoIP phone service, pricing, products, or any other inquiries, the team at VoiceCentral is here to help. We will discuss your specific needs and provide you with the information you need to make an informed decision. Contact us today to schedule a meeting and learn more about how we can help optimize your business communication.