Escape from Call Queue

There can be times when hold periods extend beyond the usual duration. In such scenarios, offer your customers an "exit strategy" with the Escape from Call Queue feature. This option allows customers on hold to press the star key. Upon pressing the star key, customers are redirected to alternative destinations like: auto attendants, operators, alternate hunt groups, or voicemail.

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Absolutely, the Escape from Call Queue destination can be configured to redirect to a different location than the standard call queue timeout destination.

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If you have any questions about our VoIP phone service, pricing, products, or any other inquiries, the team at VoiceCentral is here to help. We will discuss your specific needs and provide you with the information you need to make an informed decision. Contact us today to schedule a meeting and learn more about how we can help optimize your business communication.

Contact Sales