Barge (Monitor/Coach/Barge)

This feature enables call center managers or administrators to interact with their agents in three ways. First, Monitor lets the manager listen to an active call without interrupting, acting as a "fly on the wall." Second, Coach connects the manager to the employee's call without alerting the customer. Third, Barge creates an immediate three-way conference call, useful for collaboration, closing sales, or gathering accurate information. These functions can be activated by dialable phone codes or through the manager portal.

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If you have any questions about our VoIP phone service, pricing, products, or any other inquiries, the team at VoiceCentral is here to help. We will discuss your specific needs and provide you with the information you need to make an informed decision. Contact us today to schedule a meeting and learn more about how we can help optimize your business communication.
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Yes, while in a barge state, all parties can communicate with one another.

You can activate this feature either by dialing a predefined code on your desk phone or by clicking the speaker icon next to a live call.

The agent will hear the manager begin to offer suggestions.

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If you have any questions about our VoIP phone service, pricing, products, or any other inquiries, the team at VoiceCentral is here to help. We will discuss your specific needs and provide you with the information you need to make an informed decision. Contact us today to schedule a meeting and learn more about how we can help optimize your business communication.

Contact Sales