Agent Queue Status

Setting an agent queue status is crucial for a call center environment as it greatly impacts the customer's experience. Every agent has the ability to adjust their status to reflect their availability, such as: logged in or out, lunch, break, meeting, and other. The record of these statuses is maintained in the agent availability report, accessible to administrators and call center supervisors through the manager portal of VoiceCentral.

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Agents can modify their statuses via the call center menu located in the manager portal. Additionally, agents have the option to log themselves in and out using a star code on their desk phone or any other device.

Absolutely, the agent availability report can be downloaded as a CSV file from the manager portal. Both office managers and call center supervisors have the option to schedule these reports to be emailed to them daily, weekly, or monthly.

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If you have any questions about our VoIP phone service, pricing, products, or any other inquiries, the team at VoiceCentral is here to help. We will discuss your specific needs and provide you with the information you need to make an informed decision. Contact us today to schedule a meeting and learn more about how we can help optimize your business communication.

Contact Sales